SHIPPING & RETURNS POLICY
SHIPPING & RETURNS POLICY
Personal Information
- Orders are typically processed within 1-2 business days after payment confirmation.
- During peak seasons or sales, processing times may be slightly extended.
Shipping Methods
- We offer standard and expedited shipping options.
- Shipping costs are calculated based on the destination and the weight of the package.
Shipping Locations
- We currently ship to the United States of America.
Tracking Information
- Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Delays
- While we strive to deliver your orders on time, unforeseen circumstances such as customs delays or carrier issues may occur. We appreciate your understanding in such situations.
RETURNS & REFUND POLICY
Returns Eligibility
- We accept returns within 30 days of the delivery date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Return Process
- Contact our customer support at [email address] to initiate the return process.
- Provide your order number, a description of the item you want to return, and the reason for the return
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- We recommend using a trackable shipping service for returns.
Refunds
- Refunds will be processed within 5 business days after we receive the returned item.
- The refund will be issued to the original payment method.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will arrange for a replacement or refund.
Exchanges
- We do not currently offer exchanges. If you need a different size or color, please return the original item and place a new order.
CONTACT INFORMATION
21906 Ventura Blvd, Woodland Hills, CA 91364, United States
- 21906 Ventura Blvd, Woodland Hills, CA 91364, United States
- +1 818-716-5933